Reference

What You Agree To When You Use jl01com

These legal terms set out how your account works, what data we hold, and what you can expect from us when you cash out via GCash, Maya, or InstaPay.

Account TermsPrivacy & Data PolicyGCash · Maya · InstaPay UseYour Rights
jl01com What You Agree To When You Use jl01com
HOW WE HANDLE THIS

Data, Security and Account Integrity at jl01com

Our approach to legal compliance is built around four practical areas: what data we collect, how long we keep it, how your account stays secure, and how you can request changes. Every step is handled by our internal team — not outsourced — and every action on your account generates a log you can request at any time.

Data Collection and Use

We collect the minimum needed to run your account — your registered mobile number, e-wallet identifiers for GCash or Maya, and transaction records. No data is sold or shared beyond payment processing.

Cookie and Session Handling

Cookies keep your session active so you do not lose your lobby position mid-game. You can manage cookie preferences from your browser, but disabling session cookies may affect account login and wallet flows.

Account Security Measures

Login is protected by OTP verification sent to your registered mobile number. Any withdrawal request to a GCash or InstaPay account triggers a secondary identity check before the instruction is processed.

Data Retention and Correction Rights

We retain account data for as long as your account is active and for the period required under applicable rules. You can request a correction or a copy of your data by contacting support in writing.

LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Question

If a specific clause affects your account — withdrawal hold, data request, or a transaction dispute linked to your GCash or Maya wallet — reach out through the channels below. Our support team handles policy questions directly and routes account-level issues to the right internal team without delay.

Live Chat Open the chat widget from any page on the site. Describe your legal or account concern and our team picks it up directly — no auto-reply queue for policy issues.
Email Support Send your query to our support address for written records of your data or account request. Useful when you need a documented response for a dispute or data correction.
Account Help Centre Log in and navigate to the Help section in your account dashboard. Transaction records, withdrawal status and policy reference documents are all accessible from there.

Legal and Account Policy — Frequent Questions

These are the policy questions we get asked most often by Philippines players managing their jl01com accounts. If your question is not covered here, live chat or email support will get you a direct answer.

These terms apply to every account holder on jl01com. Access is available where local Philippine law permits and is limited to eligible players only. Using the platform means you have accepted the current version of these terms.

We hold your registered mobile number, your linked e-wallet identifiers — GCash or Maya account details — transaction references, and your login history. No additional data is collected beyond what is needed to operate your account.

Yes. Send a written request through our email support channel. We will confirm receipt and provide your data record or process the correction within the timeframe required under applicable rules.

Every GCash, Maya, and InstaPay transaction is logged on our side with a reference number. Our terms govern the verification and processing steps on our end; the e-wallet provider's own service conditions apply separately to their side.

Updated terms are published on this page immediately. Continuing to use your account after the update is published counts as acceptance. We do not send individual notifications for every revision, so checking this page periodically is your responsibility.

Contact us via live chat or email with your transaction reference and the relevant account detail — for example, your GCash or InstaPay reference number. Our team logs the dispute and responds with a status update directly.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.