Reference

How jl01com Handles Your Personal Information

This page explains what data we collect when you use your jl01com account, how we use it, and the rights you hold over it.

Account data protectionGCash & Maya transaction recordsYour right to access or delete dataCookie and device tracking explainedContact us to raise a data query
jl01com How jl01com Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We handle your data with a straightforward set of practices: encrypt what needs encrypting, limit access to what each team actually needs, and give you a clear path to review or remove what we hold. Here is how each area works in practice.

Cookies and Device Tracking

We use session cookies to keep you logged in and analytics cookies to understand which pages get used most. You can manage cookie preferences through your browser settings at any time.

Account Security Practices

Login to your account requires a one-time PIN sent to your registered mobile number. Suspicious logins from an unfamiliar device trigger an additional verification step before access is granted.

Data Retention and Deletion

We keep your transaction history — including GCash and InstaPay records — for as long as required under applicable law. After account closure, some data is retained for the legally mandated period, then deleted.

Requesting Your Data or Changes

You can request a copy of the personal data we hold about you, ask us to correct inaccurate details, or request deletion where no legal obligation requires us to keep it. Contact us through live chat or email to start that process.

DATA CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about your personal data — or want to request a copy, correction, or deletion — you can reach the jl01com support team through the channels below. Include your registered account email and a brief description of your request so we can handle it without unnecessary back-and-forth.

Team online

Live Chat

Open the chat widget from any page while logged into your account. Identify your request as a data privacy matter and an agent will escalate it promptly.

Email Support

Send your data request to our support email address listed in the account settings page. Include your account ID and the specific data action you are requesting.

Account Settings

Some data updates — like your registered mobile number or GCash-linked contact — can be changed directly inside your account profile without contacting support.

Common Questions About Your Data at jl01com

These are the privacy questions we hear most often from account holders. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, email address, mobile number, and identity documents for verification. Payment details like your GCash or Maya wallet reference are logged when you make a transaction.

No. We never store your GCash, Maya, or InstaPay PIN. Only the confirmation data returned by the payment provider — such as a reference number and timestamp — is recorded on our side.

Yes. Send a data access request through live chat or our support email with your account ID. We will compile and return the relevant data within the timeframe required under applicable rules.

Transaction records — including GCash deposits, Maya withdrawals, and InstaPay transfers — are kept for as long as required by applicable legal obligations, then removed from active storage.

We share data only with payment processors, identity-verification partners, and fraud-prevention services needed to run your account. We do not sell your data to third-party marketing companies.

Contact us via live chat or support email and specify that you want a data deletion request. We will remove what we are not legally required to keep and confirm once the deletion is complete.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.